Privacy Policy

Effective Date: January 1, 2025
Last Updated: October 6, 2025

1. Introduction 

Lotus Flower Counseling, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lfcnm.com. By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use the website.

2. Information We Collect

We may collect the following types of information when you visit or interact with our website:

A. Personal Information You Provide Voluntarily

Name
Email address
Phone number
Health Insurance

Any information you provide through contact forms or requests for services
B. Automatically Collected Information
When you visit our website, we may automatically collect certain information such as:

IP address
Browser type and version
Operating system
Pages visited, time spent, and referring websites
We use cookies, analytics, and similar technologies to improve user experience and analyze website performance.

3. How We Use Your Information

We may use your information to:

Respond to inquiries or appointment requests
Provide requested information about our counseling services
Improve our website and user experience
Maintain security and prevent fraud

Comply with legal obligations
We do not sell or rent your personal information to third parties.

4. How We Share Information

We may share information in limited circumstances:

With service providers who assist with website hosting, analytics, or email communication, under confidentiality agreements
When required by law, regulation, subpoena, or government request
To protect our rights, privacy, safety, or property, and that of our clients or the public
We do not share client health information through our website. All clinical records are maintained securely through our HIPAA-compliant electronic health record (EHR) system.

5. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behavior and improve our website.
You can choose to disable cookies through your browser settings. Doing so may affect certain site features.

6. Data Security

We use administrative, technical, and physical safeguards to protect the information we collect.
However, please note that no online transmission or storage system can be guaranteed to be 100% secure.

7. Links to Other Websites

Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies when you visit them.

8. Children’s Privacy

We do not knowingly collect or solicit personal information from anyone under the age of 13.
If we learn that personal information has been collected from a child under 13 without verified parental consent, we will delete that information immediately.

9. Your Privacy Rights

You may request to:

Review or update your personal information
Request deletion of your information (where applicable)
Withdraw consent to certain types of data use
To exercise any of these rights, contact us at admin@lfcnm.com.

10. Data Retention

We retain information only as long as necessary for business, legal, or compliance purposes.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the new effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Lotus Flower Counseling, LLC
Email: admin@lfcnm.com
Website: www.lfcnm.com
Location: New Mexico, United States

Effective Date: January 1, 2025

Last Updated: October 6, 2025

Welcome to the website of Lotus Flower Counseling, LLC (“Company,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website www.lfcnm.com (“Website”).

By using our Website, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue use of our Website immediately.

1. Purpose of This WebsiteThe content provided on this Website is for informational and educational purposes only.
Nothing on this Website constitutes or substitutes for mental health advice, diagnosis, or treatment.
If you are experiencing a mental health crisis or medical emergency, call 911 or go to your nearest emergency department.

2. Eligibility

This Website is intended for individuals 13 years of age or older.
We do not knowingly collect personal information from children under 13 years of age. If you are under 13, you are not permitted to use this Website.

3. Use of Website

By accessing or using our Website, you agree to:

Use the Website only for lawful purposes;
Not misuse, copy, or attempt to disrupt or damage the Website or its systems;
Not collect information about other users without authorization;
Not post or transmit any unlawful, harmful, or misleading material.
We reserve the right to restrict or terminate access to the Website at our sole discretion if these Terms are violated.

4. Intellectual Property Rights

All materials on this Website—including text, graphics, logos, images, videos, and other content—are the property of Lotus Flower Counseling, LLC or licensed to us.

You may view or download materials for personal, non-commercial use only, provided you do not remove any copyright or proprietary notices.
You may not reproduce, distribute, or modify any content without our written permission.

5. No Therapist–Client Relationship

Use of this Website or communication through contact forms or email does not establish a therapist–client relationship.
A professional relationship is established only after completing our intake process and signing appropriate consent forms through our secure system.

6. Disclaimer of Warranties

Our Website and its content are provided on an “as is” and “as available” basis.
We make no representations or warranties about:

The accuracy, completeness, or reliability of any information;
That the Website will be error-free or uninterrupted;
That any files or content are free from viruses or other harmful components.
You assume full responsibility for your use of this Website.

7. Limitation of Liability

To the fullest extent permitted by law, Lotus Flower Counseling, LLC and its owners, employees, or affiliates shall not be liable for any damages, losses, or liabilities arising from your use or inability to use the Website, including but not limited to indirect, incidental, or consequential damages.

8. Third-Party Links

Our Website may include links to external websites or resources. We do not endorse, control, or assume responsibility for the content or policies of any third-party websites.

9. Privacy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your information.
By using this Website, you consent to our Privacy Policy.

10. Indemnification

You agree to indemnify and hold harmless Lotus Flower Counseling, LLC, its owners, employees, contractors, and affiliates from any claims, liabilities, damages, or expenses (including attorney’s fees) arising from your use of the Website or your violation of these Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law principles.

Any disputes shall be resolved in the state or federal courts located in Bernalillo County, New Mexico.

12. Changes to These Terms

We may update or modify these Terms at any time without prior notice. The updated version will be posted on this page with the new effective date. Continued use of the Website constitutes your acceptance of those changes.

13. Contact Information

If you have questions about these Terms, please contact us:

Lotus Flower Counseling, LLC
Email: admin@lfcnm.com
Website: www.lfcnm.com
Location: New Mexico, United States